Refunds and Returns Policy

Return and Refund Policy
Creating Healthy Spaces

 

Returns:

  1. We accept returns for refund or credit within 15 days of shipping as long as items are in unused condition.
  2. If you received incorrect or damaged items, we will credit you for the return shipping costs. You must contact us within 7 days of receiving the incorrect or damaged items.
  3. Damaged items can not be refunded unless damage was incurred during shipping.
  4. We are unable to take returns on BioGeometry jewelry items once they have been worn.
  5. A restocking fee of 20% may be charged for returns on orders over $500.
  6. Credit card processing fees may be charged on returns over $100.
  7. We strongly suggest shipping your return using a trackable method with insurance such as UPS or FedEx. We are not responsible for return packages not received.

 

Shipping:

  • We ship USPS Priority Mail. We have a tracking number if you request it. Please allow 2-3 weeks to receive your items if you live within the continental US. We normally ship several times a week, but this can deviate before, during or after our classes and other unlisted events.

 

Back-orders:

  1. If an item is out of stock, we will contact you to let you know the item is not available and ask if you would like to back-order it.
  2. We receive BioGeometry shipments from Egypt only 3-4 times a year, and the wait can be 2 months for these items. But we are happy to back-order the items and will ship them as soon as we receive them.